Shipping policy

At Phoenix Plus Aus Pty Ltd, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website. When placing an order with us, you agree to the terms outlined below.

1. Shipping Provider

We use Auspost as our preferred courier service provider to ship all domestic orders. Auspost is a trusted and reliable delivery service known for its environmentally conscious practices and commitment to timely deliveries.

2. Processing Time

• Orders are processed and dispatched within 1-2 business days from placing your order, and payment is confirmed.
• Orders placed on weekends or public holidays will be processed the following business day.

3. Shipping Rates

• Free Shipping: Enjoy free standard shipping on orders over $400 (terms and conditions apply).
• Shipping costs under $400 are calculated at checkout based on the delivery address and the size/weight of the items in your order.
• We strive to offer competitive and transparent shipping rates, and you will see the exact cost before completing your purchase.

4. Delivery Times

• Standard delivery times depend on the destination and are estimated as follows:
• Metro Areas: 3–7 business days
• Regional Areas: 7–10 business days
• Remote Areas: up to 14 business days

Please note: Delivery times are estimates provided by Auspost and may vary depending on external factors such as weather, public holidays, and courier network conditions.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your parcel. You can monitor the status of your delivery through the Auspost tracking page. If you experience any issues with tracking, don't hesitate to contact us, and we will assist you.